About CTOS – Who We Are & What We Do

Established in 1990, CTOS is Malaysia’s leading Credit Reporting Agency (CRA) under the purview of the Registrar Office of Credit Reporting Agencies, Ministry of Finance and regulated under the Credit Reporting Agencies Act 2010.

At CTOS, we facilitate credit extensions by empowering individuals and businesses with access to crucial information at greater ease and speed. We deliver a complete portfolio of credit risk management solutions and services and are widely used by the country’s banking and financial institutions, insurance and telecommunication companies, large corporations, SMEs, legal firms and statutory bodies.

According to World Bank’s Doing Business Report 2020, Malaysia is ranked 12 out of 190 countries for ease of doing business and deemed one of the easiest countries to get credit in the world. We are proud to have contributed to that.

By providing information to credit grantors and creating transparency, we inspire greater confidence in them to transact with parties they would otherwise know little or nothing about.

However, we do not evaluate or make recommendations on credit applications. Lending involves many factors. Ultimately, an applicant must meet a credit providers’ risk appetites, business policies and strategies.

Credit is not a right. Needless to say, we must be prudent and responsible in our financial dealings which will have an impact in our search for credit. Given this, individuals and companies are urged to check their CTOS credit report regularly. This is to ensure accuracy and updates for quick and efficient processing of their applications.

CRAs are poised to further develop under the CRA Act 2010 to benefit the people, businesses and ultimately, the nation.

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Credit Reporting Agencies Act 2010

As provided for in the CRA Act, all CRAs shall fully comply to the Act by 15 October 2014.

Credit Reporting Agencies (or CRAs) are entities registered to carry out credit reporting operations under the Credit Reporting Agencies Act 2010. CRAs collate credit information that can be used in establishing a person’s eligibility for credit.

The roles of Credit Reporting Agencies:

  • Creating transparency in order to facilitate access to quick and easy credit.
  • Helping to create stronger businesses and reduce risk by allowing them to make more informed credit decisions, which in turn strengthen the economic and financial system of the country.

The Credit Reporting Agencies Act provides for the registration and regulation of CRAs, with a Registrar appointed to carry out the functions of this Act. The CRA Act 2010 also provices data subjects with the right to access, correct and dispute any information held about them. To download the full Summary of Rights, click here.

Roles of the Registrar of the CRA Act 2010:

  • Promoting the sound and orderly development of the credit reporting industry.
  • Creating a conducive environment for the CRAs to carry out their activities.

For more information about the CRA Act, please visit the website of Registrar Office of Credit Reporting Agencies (https://ppapk.treasury.gov.my)

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